Our Process
We have developed and proven our process through years of working with clients on complex digital commerce projects. We are committed, not just to discovering solutions, but to delivering measurable results!
Understanding the Brilliance Proven Process
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Objective #2: Gather Requirements
We both agree that we could see this partnership working, let’s dive into your request. Leveraging a variety of tools, our team will collaborate with you to understand what you want to achieve in this project. Have an existing set of requirements to work with? Great. Need support in that process? We can support that as well.
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Objective #3: Solution Review
After a few business days, we will be ready to demonstrate that we understand the challenges you are facing and will present our “transparent proposal”. Often times this piece of our process spurs conversation and leads to functionality that needs to be added or removed. Give us a day or two and we will provide a revised estimate to match what you were looking for.
Execute
Objective #3: Project Managed, Solution Developed & Tested
Our project management staff will schedule reoccurring meetings to align all parties involved; coordinating developers, architects, analysts, third-party vendors and members of your staff. You will be provided access to our project management software that will support seamless communication and provide insight to the status of the project. Testing is done throughout the project, with additional processes in place to support a successful launch.
Customer Success Team
Mission Control
Your new site is launched and it is time to innovate. Our Customer Success Team can be structured to best fit your team. Meaning, need developers? No problem. Have internal developers but need an architect or business analyst? We can support that as well. Our Customer Success Team functions off a bucket of hours on a monthly basis that can be customized to meet your needs.
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