How a Single Digital Commerce Project Turned Into a Prosperous Four-Year Partnership
Case Study
About Neogen
Neogen Corporation (NASDAQ: NEOG) is an international food safety company that provides the most comprehensive range of solutions and services for the food processing, animal protein and agriculture industries, not only protecting the world’s food supply, but also allowing their customers to produce more efficiently and effectively than they could before. Headquartered in Lansing, Michigan, Neogen has more than 1,200 employees and serves customers worldwide.
“Brilliance delivers projects on time. They consistently deliver on or under budget. And, on the technical side, they meet every obligation. Those are the three things we look for in a partner—so I call that a 100% success.”
Andy Childs,
IT eCommerce and Collaboration Manager, Neogen Corporation
Challenges
- Building a unified on-site experience
- Introducing a global self-service revenue channel
- Unifying digital commerce across multiple locations with different ERPs
Solution
- Optimizely streamlines digital commerce
- Custom built ESB unites disparates ERPs and WMSs
- Ongoing improvements to support future growth (eg. mergers & acquitions)
Results
- A consistent and intuitive on-site experience for Neogen's customers.
- Ongoing improvements to digital commerce platform as Neogen grows
- Time savings for Neogen leaders: 10-15 hours/week
"I dont see Brilliance as a vendor anymore. It's basically another department. They know our business so well, and the development team brings new value to the table daily."
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