Delivering on Your Vision: a Project Coordinator's Story

Being a Project Coordinator, Kim Ross spends a lot of time listening to customers’ visions for their digital commerce projects. Kim balances the customer’s ideas with her experience utilizing best practices to achieve the optimal results. An evolving experience toolbox, Kim’s feedback is invaluable as she can pull from what she has seen work on prior projects.

Takeaways

• Seeing your site through your customer’s eyes
• How to make impactful feature improvement
• Ensuring you get what you want

00:00 Introductions

02:33 Customer Feedback Drives Website Improvements

05:58 Revamp Your Site to Stay Relevant

08:47 3 Key Features to Improving a Website

12:22 Utilize Feature & Test Documentation to Plan

14:28 Department Collaboration Leads to Better Documentation

16:43 How to Add to Your Digital Skills Toolbox

21:36 Starting a New Job During a Global Pandemic

24:37 Hiring new Employees During a Global Pandemic

26:34 Support Plans Designed for Customer Success

29:32 Thank You for Tuning In

Kim graduated from Lewis University with a degree in Marketing. She is a skilled marketing professional, passionately focused on exceeding goals and maintaining quality customer service. She has years of experience as a customer service coordinator in eCommerce, performing UAT for site changes, supporting IT in JIRA testing and new site implementations, and managing eCommerce customer support.

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