The Brilliance Team

Boutique company with big business experience.

Our close knit team gives you the attention you deserve, drawing from a wealth of experience within big businesses such as NASA, Rockwell, IBM, Johnson Controls, Brady Corporation, and Direct Supply.

Lori McDonald

President & CEO


The lessons that guide Brilliance Business Solutions’ success began on a launching pad, when company founder Lori McDonald served as part of the team that put NASA’s Space Shuttle missions into orbit. McDonald leads Brilliance Business Solutions with over 20 years of computer engineering and software development experience.

While performing the technical task of managing the Shuttle’s in-flight data recorders at Mission Control in Houston, Lori also gained an invaluable personal insight from the dedicated NASA professionals working around her. It’s only natural that when McDonald transitioned from space science to web development and from Houston Texas to Milwaukee Wisconsin, a focus on creativity and reliability continued as a common thread. “Everybody loves an impressive, exciting web site,” she said, “but unless it achieves its practical business goals it’s like a rocket that never gets off the ground.”

Lori graduated from Purdue University with a Bachelor’s degree in Computer-Electrical Engineering. She is a Microsoft Certified Professional. Her status as a recognized industry expert has resulted in regular speaking engagements at business conferences. Lori has been working with ACTION Business Coaching since December 2007 as she believes that improving herself, her leadership and her focus are critical for the ongoing success of Brilliance Business Solutions.

When Lori is not at work, she enjoys her family. She is married to David and has two boys. She enjoys living out her faith through service at her church, Transformation City Church, and in her community. She has a passion for making a difference in the lives of those in need and has worked with Milwaukee foster care as well as work on over 10 mission trips focused on home repair projects throughout the United States. Lori believes that those who lead best serve others first and she hopes this servant-based leadership is evident to every client of Brilliance Business Solutions.

Dislikes: Lima beans, horror movies, surprises

David McDonald

Director of Development


David McDonald guides the daily operations of Brilliance Business Solutions with over 25 years of software development experience with an emphasis on business intelligence, data warehousing and database management. McDonald graduated from Purdue University with a BS in Aerospace Engineering and during college he worked for NASA - Johnson Space Center as a Shuttle Operations team member on 7 shuttle flights. David left NASA to pursue a career outside of the Aerospace industry and began working for Rockwell Automation.

Dave worked for Rockwell Automation for 15 years. During this time, he worked for 3 years as a field application engineer helping Rockwell customers implement their automation systems. He then joined a group for 12 years designing, architecting, and program managing a 15 person team that built and maintained the largest custom eCommerce and marketing system and database at Rockwell.

David serves as the Development Director at Brilliance Business Solutions. He is an Episerver Certified Developer. David enjoys finding ways to create a better world by:

  1. Helping customers succeed through websites and software technology
  2. Growing the Brilliance team
  3. Giving back to the community

Dislikes: Telling my kids to do the same thing 8 times, Peanut-butter cookies, Basketball

Jared Hackbart

Director of Sales


Before Jared started his professional career, he obtained a Bachelor's in Business Administration from St. Norbert College in De Pere, WI. After quick stints in the banking and construction industries, Jared found himself employed by Canon Solutions of America (formerly Canon Business Solutions). At Canon, Jared put his love of technology to practice and focused on selling software to manage printing within large organizations. Despite his love for software, an opportunity to advance his sales career and begin selling into the mobile app/web development arena came from the Ken Cook Co. For several years, Jared worked with manufacturing companies on utilizing technology in the workforce.

When Jared is not at work he loves spending time with his wife, boys and their dog Bernard. He also loves the outdoors, boating, movies and food (especially if he’s on the grill).

Dislikes: Losing, poor grammar (thanks Mom!), beets and reality television

Becky Sappington

Director of Project Management


With over 18 years of project management experience, Becky provides Brilliance's clients with the assurance that projects will be done on time and on budget. Becky graduated from the Milwaukee School of Engineering with a Bachelor of Science degree in Technical Communication and began her career at Brady Corporation with a focus on IT project management. During her time with Brady, she lead global e-Business projects and helped to develop a project management framework for IT projects. After leaving Brady Corporation, Becky spent a few years working in the non-profit sector using her project management and administrative skills to benefit local families. Prior to joining Brilliance, she worked as an e-Business Program Manager and a Marketing & Online Growth Specialist in Milwaukee area.

When Becky is not at work she enjoys spending time with her husband, reading, running and taking care of dogs.  She is passionate about helping under-resourced neighborhoods in Milwaukee through organizations like Exploit No More and Inhabit.

Dislikes: Centipedes, running out of coffee, being cold

Joe Winters

Project Manager


Joe brings over 17 years of project management experience to the Brilliance Support Team. After graduating from Purdue University with a BS in Electrical Engineering, Joe went on to work for IBM in the Research Triangle Park area of North Carolina. At IBM, he led Quality Assurance teams through the development cycle of IBM’s servers. Working in QA, Joe learned the importance of delivering outstanding products on-time and of the highest quality. In addition to his work at IBM, Joe has spent over 10 years helping small businesses and non-profit organizations increase their marketing and web presence via logo and website development.

Outside of the office, Joe enjoys spending time with his wife and two children. He also invests many hours volunteering at his church, whether playing drums with the music ministry or assisting with marketing efforts.

Dislikes: Crowds, Gyms, Late nights

Eric Dingeldein

Business Analyst


With over 10 years of business analyst experience, Eric helps Brilliance clients turn their vision into a workable solution.  Eric holds a Management Information Systems degree from the University of Wisconsin-Milwaukee.  Prior to joining Brilliance Business Solutions Eric spent 9 years with Rockwell Automation.  During his time there, he ascended from data technician to program/data lead within the Global Customer Information group where he used global sales data to improve customer data management and reporting.  After Rockwell Automation, Eric spent three years with Kohl’s Corporation as a program/project manager in the Technology department, where he led the 2018 returns program managing the development of several cloud based applications.

Eric is a fan of all Wisconsin sports teams, especially the Green Bay Packers.  He spends his free time competing in obstacle races and mastering vintage video games.

Dislikes: Clowns, Long Lines, Insects

Drew Douglas

Lead Developer


Drew graduated from the University of Wisconsin-Milwaukee with a Master of Science degree in Computer Science with a focus on programming languages and compiler technology. During his career, his development work has utilized many technologies, including ASP.NET Forms and MVC, NServiceBus and REACT.

He specializes in B2B eCommerce development with ERP integrations and is a Episerver Certified Developer, as well as a Microsoft Certified Professional (Microsoft HTML5 with JavaScript & CSS3 Certification). As a Lead Developer at Brillinance, Drew serves as a technical lead and architect on Episerver projects.

Drew lives in Milwaukee with his wife, boys and their terrier/beagle/whippet, Lucy.

Dislikes: Icy Roads, ATM Fees, Water in the Basement

Mike Clausing



Mike graduated from the University of Wisconsin-Milwaukee with a degree in Computer Science and specializes in B2B eCommerce development at Brilliance.  Before joining the Brilliance team, he worked at Direct Supply in IT Support and moved on to Entech as a PHP Programmer.

He is an Episerver Certified Developer with experience in CMS and FIND, as well as a Microsoft Certified Professional (Microsoft HTML5 with JavaScript & CSS3).

When not at work, Mike enjoys spending time with his fiancé and friends.

Dislikes: Reality TV, alarm clocks

Karleen Bernklau



Karleen has over 10 years of experience as a computer programmer and serves as an ASP.Net Developer at Brilliance Business Solutions. She earned an Associate's degree in Computer Science from Rock Valley College, Rockford, IL and also attended Waukesha County Technical College for Web Development and IT courses using cutting-edge development tools. Prior to coming to Brilliance, Karleen worked as a programmer for Johnson Controls and a small family-owned business.

She specializes in CMS development work with experience on Kentico, DNN Software and Umbraco.

Outside of work, Karleen enjoys spending time with her husband and four children. Karleen is happy to be part of the development team at Brilliance Business Solutions where helping customers is their number one priority.

Dislikes: Suspension Bridges, Snakes, Spiders

Marcus Walz



Marcus received a degree in Applied Math and Computer Science from the University of Wisconsin-Milwaukee. Before joining the Brilliance team, Marcus was a researcher at Aurora Healthcare and brings experience in developing software used to analyze big data sets in the biology/healthcare sector.

He is an Episerver Certified Developer with experience in CMS and worked to help Brilliance earn a BigCommerce Partner Certification. 

Outside of work Marcus enjoys running, reading and cooking.

Dislikes: Traffic, Humid Weather

Clay Griffith



Clay graduated from the University of Wisconsin-Milwaukee with a BBA in Management Information Systems. Prior to joining the Brilliance team, Clay worked at Advicent Solutions as a Quality/Automation Developer on Financial Advising software and more recently worked on IoT Monitoring applications at Generac Power Systems.

When Clay isn't at work, he enjoys tinkering with new programming languages, playing games, and spending time with friends.

Dislikes: Dancing, Unfinished work

Angela Steinkamp

Office & Customer Service Manager


Angela serves as the Office & Customer Service Manager at Brilliance Business Solution and prior to joining our team, she worked at Troubadour Bakery as a production baker and office manager. At Troubadour, she had the opportunity to develop recipes and create new products to be sold at Colectivo and other cafes around Milwaukee and Wisconsin. Before moving to Milwaukee, Angela's career included being a summer camp office manager, art student, AmeriCorps volunteer and classroom tutor.

When she is not at Brilliance, Angela enjoys spending time with her husband, Chris, baking at home, reading a book with her cat, Panza, on her lap, or making new art or craft.

Dislikes: Washing dishes, zombie-anything